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Name: Type: Size: Values: Tooltip message:
label
1
 
 
STATUS
radio
10
New, Open, Long Term Dev, Long Term Dev, Pending Dev, Pending Rel, New Func, Watch, Closed, Archive
STATUS
NUM
label
4
 
Number of the issue for reference
DATE_LOGGED
text
20
 
When was the issue logged
LOGGED_BY
text
25
 
By whom was the issue logged
REGION
radio
4
,LDN,NYK,TKY
REGION
REGION_AFFECTED
radio
5
,LDN,NYK,TKY,GBL
REGION AFFECTED
SERVICE
checkbox
4
, Desktop, Database, Core, MiddleWare, OS, Test
SERVICE
USERS_AFFECTED
text
20
 
USER(S) AFFECTED
SHORT_DESCRIPTION
text
75
 
Focus on the impact not on the cause
SECONDLINE
text
75
 
Secondline Support who looked into the issue
PROBLEM_DETAILS
textarea
75x15
 
Details of the problem
ACTION_OWNER
text
20
 
ACTION OWNER
NEXT_STEPS
textarea
75x15
 
What to do next
START
text
20
 
When did the issue started?
DURATION
text
20
 
For how long?
SEVERITY
radio
6
,1,2,3,4,5
SEVERITY
REOC
text
10
 
REOC
FIX_PRIORITY
radio
6
TBD,H,M,L
FIX PRIORITY
NEXT_UPDATE
text
10
 
Next UPDATE
LOGS
textarea
75x30
 
Space to past log files
RELEASE_RELATED
radio
2
No,Yes
Was this issue release related?
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Topic revision: r2 - 07 Nov 2018, AdminUser
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